Weather you need a complete managed helpdesk or a co-managed helpdesk we have what you need. With our managed helpdesk, once a ticket is opened we take it from there. Requests can be made via email, phone or directly through our portal. The Helpdesk portal provides you with the status of your request keeping you informed every step of the way. All your IT support needs are met. Support is fast and reliable and done via remote access or on-site. With our co-managed helpdesk, we provide your IT support team with only the support they need. Requests are made on our Helpdesk portal then routed to your internal IT support. Requests can then be routed to Empyrion as needed for escalated support and back fill support for vacations or illness to meet all your IT support needs. Your internal IT support has access to all our support tools including; ticketing, remote access, remote monitoring, maintenance and documentation.
Ticketing and Learning Centre
A Helpdesk That Fits Your Needs
Remote Support Tools
Support Here, Support There, Support Everywhere.
Documentation, Fundamental for Great Support
IT Support Doesn't Have To Be Complicated
We are there for your organization with our Business Hours Helpdesk and 24/7 After-Hours Support Line